The Desk
Write To Us
ACE CASINO PASSENTRY LTD replies by email. There is no contact form on this page. Use the address below for the app, this website, or a stay question we can route to the property.
Email us at
support@acpassentry.comTypical replies land the same day on weekdays.
Questions We Hear
It is the iPhone companion for an ACE Airport Casino stay: a digital pass, a public evening and dining guide, loyalty rewards, stay notes, and guest-desk requests.
The app is free to download. There are no in-app subscriptions. Rewards spend loyalty points stored on the device, not a payment card.
On this iPhone. Name, email, password, schedule, points, and requests stay local. A new sign-up stays inactive until the front desk activates the stay.
iPhone, portrait, iOS 16 or later. There is no Android, iPad, or web app.
Use Contact Support in Settings (email, message, optional photo) or write to support@acpassentry.com.
Yes, from Settings, if you created a local account. That removes it from this device. The demo account cannot be deleted.
The pass is a digital credential for an activated stay. Follow the property’s door and desk instructions if a physical card is still required.